Terms of sale

Products and availability

Products are described with care. Photographs are indicative and colours may vary by screen. Stock is limited. If an item becomes unavailable after payment, we will contact you to offer a replacement or a refund.

Prices

Prices are shown in euros (EUR). The bag shows any discount and the delivery charge. The amount confirmed by PayPal at payment is the amount charged. Other displayed currencies are indicative; payment is denominated in euros and PayPal may apply its own conversion if your account uses another currency.

Orders and payment

Payment is processed by PayPal. The order is confirmed when PayPal captures payment. An order reference is shown in the bag. No customer account is required. We do not store card details.

Delivery

Delivery is free for orders of €150 or more; below that, it is charged at €12. Delivery is made to the address provided during PayPal payment. Delivery times depend on the destination and carrier.

We deliver to the markets offered on the site. For a destination that is not listed, or for tracking questions, write to atelier@belord.fashion before ordering.

Right of withdrawal and returns

Under applicable law, you have 14 days to exercise your right of withdrawal. We also accept returns within 30 days of receipt for unworn items in their original condition with tags. Contact atelier@belord.fashion before returning anything.

Returns are free within 30 days and a prepaid label is provided. Faulty items are refunded in full. Refunds are made within 14 days of receiving and checking the return.

Warranties

The legal guarantees of conformity and for hidden defects apply. To make a warranty claim, contact atelier@belord.fashion with your order reference.

Liability

We take care to ensure the accuracy of information and the availability of the site. We cannot be held liable for delays or interruptions beyond our control, without prejudice to your statutory rights.

Governing law and disputes

These terms are governed by French law. If a problem arises, contact us first at atelier@belord.fashion; we will look for an amicable solution. Failing that, you may use the European online dispute resolution platform or bring the matter before the competent courts.

The contact details of the consumer mediator, if one is appointed, are available on request.

Contact

For any question about an order, write to atelier@belord.fashion.